Privacy Policy

Last updated: Jan 2025

1. Introduction

WaafiPay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our payment processing services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, phone number, business details
  • Financial Information: Bank account details, merchant account numbers, transaction data
  • Technical Information: IP address, device information, browser type
  • Usage Data: How you interact with our services and platform

3. How We Use Your Information

We use your information to:

  • Process payments and transactions
  • Verify your identity and prevent fraud
  • Provide customer support
  • Comply with legal and regulatory requirements
  • Improve our services and develop new features
  • Send important service updates and communications

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • PCI DSS compliance for payment data
  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication measures

5. Data Sharing

We may share your information with:

  • Payment networks and financial institutions to process transactions
  • Mobile money operators (Hormuud, Telesom, Golis Telecom, Waafi) for wallet payments
  • Regulatory authorities when required by law
  • Service providers who assist in our operations

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 10 years as required by financial regulations.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Object to certain processing activities
  • Receive a copy of your data in a portable format

8. Cookies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at support@waafipay.net

Salaam Tower, Djibouti